Privacy Policy

This policy explains how Queen Birth Services, trading as Birth Like a Queen (“we”, “us”) handles personal information when you use our website and services. We act as data controller under the Nigeria Data Protection Act 2023 and, where applicable, the UK and EU General Data Protection Regulation.

Information we collect

• Contact details you provide (name, email, phone, country).
• Information about your journey that you choose to share, such as an estimated due date, destination preferences and services of interest. Some of this may be health-related; we collect it only with your consent and only to coordinate your journey.
• Booking and payment records. Card details are processed by our payment partners and are never stored by us.
• Website usage data collected with your consent through analytics cookies.

How we use it

• To respond to enquiries and provide consultations and services.
• To send booking confirmations and reminders.
• To send our newsletter, if you subscribe. You can unsubscribe at any time.
• To improve our website and services.

Sharing

We share information only with providers you choose to work with (for example doctors, hospitals and accommodation providers), and with service providers who help us operate (payment processing, email delivery and website hosting), under appropriate safeguards.

Security and retention

Sensitive information is encrypted and access is restricted to authorised staff. We keep information only as long as needed for the purposes above or as required by law.

Your rights

You may request access to, correction of or deletion of your personal information, or withdraw consent, by contacting us. You also have the right to complain to the Nigeria Data Protection Commission or your local data protection authority.